Terms of use

These Terms govern the use of viahype.store and the services of Via Hype ("Via Hype", "we"), serving customers worldwide, including Brazil. By creating an account or placing an order, you confirm that you have read and accept these Terms. Personal data processing is explained in the Privacy policy.

1. What the service is

Via Hype provides social media marketing (SMM) services, such as followers, likes, views, comments and shares, for 12 platforms.

Public pages show up to 3 options per category. The full catalog is available in your account dashboard. Each option has its own conditions, displayed before purchase: price, minimum and maximum quantity, interaction characteristics, delivery speed and whether refill is included. Check these conditions before confirming your order.

We do not ask for your password or access to your account on the target platform. We use the public link to the profile or content to perform the service. Do not send social media credentials through the website or support.

Via Hype is not affiliated with the platforms mentioned on the website. Their names and trademarks belong to their respective owners and identify the platform each service applies to. Orders may involve partners who carry out the services.

2. Your account

• To use the service, you must be 18 or older and provide truthful, current information.
• Protect your Via Hype account password and notify support if you suspect unauthorized access. This password is separate from your social media credentials, which we do not request.
• You are responsible for your use of the account. We may request email confirmation or information needed to prevent fraud, without excluding our responsibility for service security.
• You can sign in with email and password or choose "Continue with Google".
• You can track orders in your account dashboard.

3. Prices and payment

Each option's price and billing unit, the quantity and the order total are displayed before confirmation. Price changes do not affect orders already paid for.

The service works with a prepaid balance in your account currency (Brazilian real or US dollar), set at sign-up. You add balance and it is deducted with each order.

• Crypto top-ups through the payment service. In USDT, USDC or Bitcoin, you choose how much to send in that coin, with a minimum equivalent to US$ 5 (15 USDT; 5 USDC; 0.0003 BTC) and a maximum equivalent to US$ 1,000 per top-up. In a real (BRL) account, the amount is credited at the payment service's exchange rate when the payment request is created; in a US dollar account, USDT and USDC are worth US$ 1.00 each, and Bitcoin follows the payment service's rate when the payment request is created. USDT and USDC top-ups have a 0.9% top-up fee, deducted from the amount credited to your balance; Bitcoin top-ups have no such fee. The expected credit is shown before you pay; the final credit depends on the amount received and confirmed.
• Your balance does not expire.
• Your balance is personal and cannot be transferred to another account.

Crypto payments cannot be reversed. Send only the coin shown, on the network shown. Sending another coin or using another network may result in permanent loss, and we have no way to recover it.

If less than the amount charged arrives (for example, because of an exchange withdrawal fee), we credit the proportional amount that arrived, net of the top-up fee. If more arrives, we credit what arrived.

4. How an order works

Provide the option, quantity and correct link. The link must be public and remain public, at the same address, until delivery is complete. A private profile or an incorrect, removed or changed link may prevent fulfillment. Check the details before confirming and report any problem to support.

The delivery pace, when shown on the option before purchase, is an estimate. Delivery may be gradual. Sales, reach and monetization results are not guaranteed.

Do not place simultaneous orders for the same service and link or order the same service for that link from another SMM provider while your order is in progress. Overlapping deliveries mix the counts and make it difficult to verify what was delivered.

5. Drops and refill

The mention of real accounts reflects the service source’s declaration. If delivery does not match, refill within the applicable period and support apply, subject to the option’s conditions.

Platforms may remove interactions, and quantities may drop after delivery. These measures depend on the platforms.

Refill applies only to options identified as "with refill", within the period shown on the option. Some include refill for 30, 90 or 120 days; others do not include refill. The purchased option's conditions apply, without extending coverage to other options. For options without refill, drops after delivery do not entitle you to contractual refill, without affecting statutory rights.

The refill period starts when delivery is completed. Where available, use "Request refill" on a completed or partially delivered order within its refill period: one request per 24 hours, with none already in progress. The history shows the status; requests are subject to review and do not guarantee an outcome. When the button is unavailable, use support and provide the order number. The link must remain public and unchanged.

6. Cancellations and refunds

• Cancellation request: contact support and provide the order number. The request must be reviewed according to the order's progress.
• Order confirmed as cancelled or failed: the amount goes back to your balance automatically. An order still queued or awaiting send confirmation is not considered cancelled.
• Partial delivery: the undelivered part goes back to your balance, in proportion to the price paid.
• Completed delivery: no refund, including for drops on options without refill, subject to statutory rights.

Refunds are credited to your account balance, in your account currency, and appear in your statement.

Nothing in this section removes mandatory consumer protection rules in the customer's country of residence, including, for consumers in Brazil, where applicable, the right of withdrawal under article 49 of the Brazilian Consumer Defense Code (Law 8,078/1990), or other statutory rights in the event of service failure. Request cancellation or a refund through the channel in section 9, providing the order number.

6.1. Monthly plan

A monthly plan sets a goal for one profile and optional add-ons in fixed quantities per 30-day cycle. Only high-quality options with refill currently available in the catalog are eligible. The plan is 30% cheaper than a one-off order for the same options and quantities, before rounding the total up to cents.

The first cycle is deducted in full from your prepaid balance when you subscribe. Every 30 days, automatic renewal uses the available balance, with no card charge. We email you 3 days before renewal with the expected amount and balance, after renewal and if insufficient balance pauses the plan. If your balance is insufficient, the plan pauses without debt. To resume, top up if needed, review the amount and confirm in the dashboard; missed cycles are not charged.

Each renewal price is recalculated using current prices and exchange rates. If the total increases by more than 15% over the previous cycle, the plan pauses and only renews after you expressly confirm the new amount. If an option leaves the catalog, the plan pauses and we notify you by email. Unsent batches can be cancelled and refunded to your balance.

The goal is spread over the cycle, normally in 4 batches on days 1, 8, 15 and 22. If the option minimum or the amount in cents does not allow that split, fewer batches are used and shown before confirmation. Each sent batch becomes an order and follows its own delivery, refill and refund conditions. Batching does not guarantee organic growth, retention or commercial results.

You can pause or cancel future renewals at any time in the dashboard. The paid cycle and its batches continue; this does not automatically refund the entire cycle. You can also cancel unsent batches, returning the amount allocated to each batch to your balance. Sent batches follow the one-off order rules in sections 5 and 6. All refunds appear in your statement in your account currency, without affecting applicable statutory rights.

7. Prohibited uses

You may not use Via Hype to:

• promote illegal, hateful, violent or exploitative content, or content involving minors;
• carry out scams, fraud, pyramid schemes, fake investments or any crime;
• impersonate another person or brand, or promote fake profiles that imitate someone;
• promote third-party profiles or content without permission from whoever controls them;
• conduct electoral or political advertising;
• harass, attack or take any action that harms third parties.

We do not offer or allow reports, reviews or ratings, negative reactions, dislikes or any service that harms third parties.

If we identify prohibited use, we may refuse or cancel orders, suspend or close the account and notify authorities when required by law. These measures do not remove consumers' statutory rights.

8. Platform risks and responsibilities

Each platform has its own rules and may remove interactions, limit reach or restrict accounts. Review these rules before purchasing. A purchase does not guarantee that interactions will remain or provide protection against platform measures.

We do not control other platforms' decisions or guarantee commercial results. The service may experience instability, maintenance or unavailable options. These conditions do not exclude our legal responsibility for failures in the services we offer, including when partners who carry out the services are involved.

No clause limits the rights provided by consumer protection law.

9. Support, requests and complaints

Use the support page for top-ups or payments not credited, undelivered orders or other matters, including questions, complaints, cancellation and refunds. Provide your email, describe the problem and include, as applicable, the payment method, amount, transaction ID and order number. Do not send passwords.

When your support request is registered, you receive an immediate ticket number in the format VH-XXXXXX, and email confirmation. We reply by email within 24 hours for all customers, in every country. This is a response timeframe and does not establish a delivery, refill or refund timeframe. For consumers in Brazil, Brazilian Decree 7,962/2013 provides for a supplier response within 5 days; our response commitment is within 24 hours.

There is a limit of 3 support requests per hour to prevent abuse. To add information, reply to the confirmation email keeping the ticket number in the subject. You may also contact hello@viahype.store. The form limit does not remove your right to complain or exercise statutory rights.

10. Privacy

See the Privacy policy for the data we use, who we share it with, how long we keep it and how to exercise your rights.

11. Changes to these Terms

We may update these Terms. Significant changes will be announced by email or on the website before taking effect. The version and update date appear at the top of the page. Paid orders follow the Terms in force on the purchase date, without affecting statutory rights.

12. Governing law, jurisdiction and contact

These Terms follow the laws of Brazil. The courts of the consumer's place of residence have jurisdiction. The governing law and jurisdiction do not displace mandatory consumer protection rules in the customer's country of residence, such as the Consumer Defense Code for consumers in Brazil, or the right to bring claims before the competent courts under those rules, including courts in their place of residence where the law provides that right.

Service operator: Via Hype. Website: viahype.store. Contact: hello@viahype.store or support.